1. Scope of Service

• Subscription vs. Support: The Monthly Subscription Fee covers the Xero software license only. 

• Support Fees: Any technical support, accounting advice, or troubleshooting provided by 8wiser is a separate professional service and is subject to additional charges (Support Fee) unless explicitly bundled in your plan.

• User Responsibility: If a user utilizes support services, they are deemed to have accepted the associated costs, regardless of the invoice issuance date.

   

2. Pricing and Payment

• Price Adjustment: 8wiser reserves the right to adjust monthly subscription or support fees at any time.

• Notice of Change: Any price changes will be communicated via email or invoice notification at least 30 days before the new rate takes effect.

• Taxes: All listed prices are exclusive of local sales tax (SST) and promotional discounts unless stated otherwise.

   

3. Late Payment and Suspension

• Account Suspension: 8wiser reserves the right to suspend a client’s Xero account if payments are overdue.

• Read-Only Access: In the event of a payment dispute or suspension, 8wiser may, at its discretion or as directed by Xero, provide the client with “Read-Only” access to their data.

• Reactivation: Accounts will only be fully reactivated once all outstanding invoices, including any applicable late fees, are settled in full.
  
  

4. Cancellation and Subscription Transfer (90-Day Policy)

• Notice Period: To ensure data integrity, final audit wrap-ups, and the administrative processing of Xero ownership transfers, users must provide at least 90 days’ written notice prior to cancellation or migration.

• Billing During Notice: Users remain liable for the monthly fees during this 90-day notice period to maintain active subscription status on the Xero platform. 

• Final Settlement: No subscription transfer (Transfer of Ownership) will be approved or processed until all outstanding balances with 8wiser are cleared.
  
  

5. Data Privacy and Third-Party Disclosure

• Data Sharing: By using our services, you authorize 8wiser to share necessary business data with Xero and its authorized service providers for the purposes of subscription management and data migration.

• Liability Limitation: 8wiser is not liable for any data loss or service interruptions caused by Xero’s platform or third-party service providers.
  
  

   

6. Governing Law

• These terms are governed by the laws of Malaysia and are to be read in conjunction with the Xero Terms of Use and Xero Partner Agreement.